Frequently Asked Questions
Everything you need to know about your gear and orders.
What is your return policy for sports equipment?
We offer a 30-day return policy on all unused gear in its original packaging. Please note that for safety reasons, certain items like climbing ropes or protective helmets cannot be returned once the seal is broken.
How long does shipping take for heavy items like treadmills or weight sets?
Standard shipping typically takes 3-5 business days. For oversized equipment, we use specialized freight carriers which may take 7-10 business days. You will receive a tracking link as soon as your order leaves our warehouse.
Do you offer professional assembly for home gym equipment?
Yes, we partner with local technicians to provide white-glove assembly services in select regions. You can add the 'Professional Assembly' option at checkout for an additional fee.
Are your products covered by a manufacturer warranty?
Absolutely. All products sold by Killington Sports come with a full manufacturer’s warranty. Duration varies by brand, but we are happy to assist you in facilitating any warranty claims.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can cancel or modify your order within 60 minutes of placement by contacting our support team via live chat or phone.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free financing options through Affirm for larger purchases.